At Divine Art Memories, we take your privacy seriously and comply with GDPR regulations. We ensure that your personal data is processed lawfully, fairly, and transparently.

1. Information We Collect
   We collect personal information when you place an order, such as your name, email, delivery address, and payment details. We also collect photos, poems, or other materials you provide for custom memorials. For GDPR purposes, we are the data controller for this information.

2. Why We Collect Your Information
   We use your personal data to:

   • Process and fulfil your orders.

   • Communicate with you about your customisation requests.

   • Improve our services based on customer feedback.

3. Your Rights Under GDPR
   Under GDPR, you have several rights, including:

   • Right to Access: You can request a copy of the personal data we hold about you.

   • Right to Rectification: You can ask us to correct any inaccuracies in your personal data.

   • Right to Erasure: You can request the deletion of your data if it is no longer needed for its original purpose.

   • Right to Restrict Processing: You have the right to restrict how we use your data in certain circumstances.

   • Right to Data Portability: You can ask us to transfer your data to another service provider.

   • Right to Object: You can object to certain types of data processing, such as direct marketing.

4. How We Protect Your Data
   We use secure encryption technologies to protect your personal information during transmission and storage. Payment information is processed securely through our trusted payment providers, and your details are never stored by us.

5. Data Retention
   We only keep your personal information for as long as it is necessary to complete your order and comply with legal obligations. Any personal data related to customizations (photos, ashes, etc.) is deleted after the memorial has been completed and delivered.

6. Third-Party Sharing
   We do not sell your personal information. We only share data with third parties that are essential to completing your order, such as shipping providers or payment processors.

7. How to Contact Us
   If you have any questions about how we handle your data, or if you wish to exercise any of your GDPR rights, please contact us at divineartmemories@gmail.com.