Frequently Asked Questions

Welcome to our FAQ page. We know that memorialising a beloved pet or cherished person is a deeply personal journey, and we’re here to guide you every step of the way. If you have any questions that aren’t answered here, please don’t hesitate to reach out. We’re here to help.

Q: What does Divine Art Memories do?
A: At Divine Art Memories, we create personalised, handcrafted memorials to honour the memory of both pets and loved ones. Through carefully crafted artwork, we aim to help you keep their spirit close, whether through a cherished photograph, a meaningful poem, or a small amount of ashes. Our mission is to help you celebrate their life in a way that brings comfort.

Q: Can you create a memorial for both pets and people?
A: Yes, we do. We understand that every bond is special, whether it’s with a pet or a loved one. Our memorials are designed to capture the essence of the relationship you shared, offering a lasting tribute to their memory.

Q: How do I send ashes for the memorial?
A: Once you place your order, we will send you a kit with everything you need, including a secure container for the ashes and a return envelope. We know this is a delicate process, and we will guide you with care and respect at every stage.

Q: Can I choose what goes into the memorial?
A: Yes, each memorial is completely personalised to reflect the uniqueness of your pet or loved one. Whether you would like to include photos, a poem, a few words, or ashes, we will work closely with you to ensure the memorial truly honours their memory.

Q: How long does it take to create the memorial?
A: Once we have received all the materials and confirmed the design with you, we aim to complete and ship your memorial within 2-3 weeks. We take great care in creating each piece and appreciate your patience as we craft something meaningful and lasting.

Q: What if I need to make changes to my order after it’s placed?
A: We understand that creating a memorial is a thoughtful process. If you need to make changes, please contact us as soon as possible, and we will do our best to accommodate your requests before the memorial is completed.

Q: How are the ashes handled?
A: We treat all ashes with the utmost care and respect. We know how precious they are and will handle them with dignity, ensuring they are incorporated into your memorial in a way that honours their memory.

Q: Do you ship internationally?
A: Yes, we do. We want to ensure that no matter where you are in the world, you can receive a beautiful tribute to your pet or loved one. Please be aware that delivery times may vary based on your location, but we will keep you informed throughout the process.

Q: My pet wasn’t a dog or cat – can you still create a memorial?
A: Of course. Whether your pet was a dog, cat, bird, or something more unique, we are honoured to help you celebrate their life. Every animal holds a special place in our hearts, and we would be privileged to create a memorial that reflects their spirit.

Q: Can I order a memorial without including ashes?
A: Absolutely. Our memorials can be made using just photos, poems, or words that are meaningful to you. Whether or not you choose to include ashes, each piece is crafted with the same level of care and attention to detail.

Q: I’m unsure of what to write for the memorial. Can you help?
A: We would be more than happy to help you find the right words. Whether it’s a simple message, a cherished memory, or a poem, we can guide you in creating a tribute that truly reflects your feelings and honours their memory.

Q: How do I get in touch with you if I have more questions?
A: We are here to support you. You can email us at divineartmemories@gmail.com or call us at +353 85 870 7212. Please don’t hesitate to reach out – we’re here to listen and to help you through this process with care and understanding.

We hope these answers have been helpful. We know this is a difficult time, and we are committed to creating a memorial that helps keep your cherished memories close, bringing you comfort and peace in the days ahead.